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Known issues

Most common issues

alt:V​

"altv-client.dll can't be loaded"​

If you have Kaspersky AntiVirus or Kaspersky Internet Security installed, you may encounter the "altv-client.dll can't be loaded" error, even if all necessary exceptions have been added. The only known solution for this problem is to disable the virus scanner. Additionally, keeping the alt:V window in focus can help minimize the likelihood of encountering this error. It's worth noting that similar issues may arise with other antivirus software, such as Avast.

"Integrity check of resource failed"​

The occurrence of this error indicates a failure in the integrity check of a resource. This can be caused by various factors, such as a faulty download, insufficient free disk space, or other related reasons.

  1. Ensure you have enough free space on the drive where alt:V is installed
  2. Start alt:V
  3. Go to the settings
  4. Use the "Delete resources" button next to the respective "Server data" entry to remove the resources
  5. Connect again to the server

Failed to fetch updates​

This error typically occurs when there is a disruption in your connection during the alt:V client update, or when the download is blocked by antivirus software. To resolve this issue, you can try disabling your antivirus or firewall temporarily. If the problem persists, it is advisable to attempt the update at a later time.

Another potential solution is to use a VPN (see basic steps). By using a VPN, you can potentially bypass any network restrictions or interruptions that might be causing the error.

Your game version is X, but only Y supported at the moment​

To resolve this issue, ensure that your GTA V is updated to the latest version. You can try verifying the game cache or explore alternative methods to force the game update, like for example Steam or Epic Games Launchers file validation feature.

RageMP is starting​

This problem occurs if RageMP has been installed into the GTA V directory. To fix it folow those steps:

  1. Go to your GTA V directory
  2. Delete all RageMP files and folders from it

Afterwards you can reinstall RageMP into a seperate folder.

Steam is launched​

These steps are only applicable if you are using the Rockstar Games or Epic Games Launcher version of GTA V.

  1. Go to your GTA V directory
  2. Delete the "steam_api64.dll"

Epic Games Launcher is starting​

These steps are only applicable if you are using the Rockstar Games or Steam version of GTA V.

  1. Go to your GTA V directory
  2. Delete the "EOSSDK-Win64-Shipping.dll"

Timeout while starting the game​

  1. Go to your alt:V directory
  2. Open the "altv.toml" with your prefered editor (for example notepad)
  3. Add "gameTimeout = 120" at the bottom of the file, where 120 is the time in seconds the launcher should wait

Game crashes / closes during the start​

This could mean program or service is blocking alt:V and causing it to crash. You should try to disable all non Microsoft related services.

  1. Press Win + R on your Keyboard
  2. Enter "msconfig" in the window which appeared
  3. Click on OK
  4. Select the Tab called "Services"
  5. Check the box called "Hide all Microsoft services", located at the bottom of the window.
  6. Click the button "Disable all"
  7. Scroll and find "Rockstar Games Library Service" and check it.
  8. Click the button "Apply"
  9. Restart your PC

If alt:V is working, you can reenable some services, until you find the one that is causing the crashes. If you find the service that is causing the problem, please contact us on discord.

Game issues​

FPS problems​

  1. Launch GTA V into singleplayer
  2. Open the "Graphics" settings
  3. Set "MSAA" to "Off"

Signed out from Social Club​

A potential reason for this problem is that you have "monitor folder access" from Windows enabled.

  1. Open "Windows Security"
  2. Select "Virus & Threat Protection Settings"
  3. Select "Controlled Folder Access"
  4. Turn it off or whitelist the alt:V directory

Controls​

Interface not responsive / Mouse stuck centered in screen​

  1. Launch GTA V into singleplayer
  2. Open the "Keyboard / Mouse" settings
  3. Change "Mouse Input Method" to "Raw Input"

Webview lagging​

caution

This can reduce the webviews performance, but may reduce input lags

  1. Press Win + R on your keyboard
  2. Enter "ms-settings:display-advancedgraphics" in the "Run" window
  3. Click on OK
  4. Switch "Hardware-accelerated GPU scheduling" to "Off"

Webview not working​

This solution is applicable if the alt:V interface is not visible after launch and you're stuck under the world (picture). Depending on your used hardware there are several solutions:

  1. Press Win + R on your keyboard
  2. Enter "ms-settings:display-advancedgraphics" in the "Run" window
  3. Click on OK
  4. Click "Search" and select "altv.exe", "altv-webengine.exe" and "gta5.exe" one after another
  5. Select "Options" and select "High Performance" for all programs